QnE believes in giving the highest priority to our customers. Your privacy is important to us and we want you to feel safe and at ease while shopping at our store. This privacy policy will illustrate the information that is gathered, the protection techniques of such information, as well as the uses of the information you provide to us. Our privacy policy is subject to change without notice, hence it must be reviewed at regular intervals to stay updated. The fact that you trust us and are shopping at our store means that you agree and accept the practices described in this privacy and security policy that may be changed time to time.

1. Information We Collect

**a. Information You Provide Directly**
When you interact with our App / Website (e.g., placing an order), you may be asked to provide:
- Full name
- Email address
- Phone number
- Delivery and billing address
- Password (for registered users)

You may choose to check out as a guest or register for an account. In both cases, relevant personal information is collected to process your order.

**b. Information Collected Automatically**
When you use the QnE App / Website, we may automatically collect:
- Device information (model, OS, language)
- IP address
- App / Website usage data (e.g., pages visited, session duration)
- Crash logs and diagnostic information

This data helps us improve App / Website performance, enhance user experience, and fix issues quickly.

2. Location Information

To provide accurate delivery options and personalized promotions, QnE may request access to your device or browser's location with your permission. This helps us to:
- Show relevant services in your area
- Calculate delivery charges and ETA
- Offer location-specific promotions

You may disable location access at any time through your device or browser settings. However, this may limit certain features such as delivery availability and regional offers.

3. Cookies and Tracking Technologies

QnE uses cookies and similar technologies to:
- Understand your preferences
- Track user behavior on the App / Website
- Improve App / Website functionality

Note: Cookies do not store personal information and can be controlled via your device settings.

4. How We Use Your Information

Your information helps us to:
- Process and deliver your orders
- Improve our services and user experience
- Communicate promotions and updates
- Respond to customer service requests

We do not sell or rent your personal information. We may share your data with:
- Service providers (e.g., delivery, payment processing)
- Advertising or analytics partners (in aggregated or anonymized form)

5. Third-Party Services

We may use third-party tools like Google Firebase or Google Analytics, which may collect anonymous App / Website usage statistics or crash reports. Please refer to their privacy policies for more information.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes mentioned above, or as required by law. When your data is no longer needed, it is securely deleted.

7. Your Rights and Choices

You can:
- View or update your personal information through the My Account page
- Request deletion of your account and data by contacting us
- Opt out of promotional emails or notifications

For requests, email us at customerservice@qne.com.pk or call 021-37120858.

8. Children’s Privacy

The QnE App / Website is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it immediately.

9. Data Security

We use industry-standard security protocols (e.g., SSL encryption, secure servers) to protect your data from unauthorized access, disclosure, or misuse. However, no online system is 100% secure.

10. Links to Other Websites

Our App / Website may contain links to external sites such as Facebook or Instagram. These platforms may have their own privacy policies. QnE is not responsible for the practices of third-party websites.

11. Changes to this Privacy Policy

This policy may be updated occasionally. You are advised to review it periodically. Continued use of the QnE App / Website after changes implies your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: customerservice@qne.com.pk
📞 Phone: 021-37120858