FAQ's

Getting Started

Following are a few answers to all kinds of questions you may have in order to clarify doubts that all of you may have about our business model.

What kind of products do you sell?

QnE has a strong portfolio of all kinds of a variety of products ranging from grocery, household supplies, Cell phones, Fashion and personal care products, cosmetics, baby products and so much more. We are continuously increasing our product portfolio to get new products on our shelves. Please feel free to suggest any product that you want to see on QnE portal.  

What about the products we want but can’t find on QnE?

We are continuously increasing our product range. Simply suggest a product through the option of suggestions and we would try our best to add it to our product range. 

What areas do you deliver to? Are the rates the same?

Delivery charges are Rs 100 , However, for express delivery within 120 minutes Rs. 200 will be charged for deliveries in Karachi. For deliveries outside karachi, an additional amount will be charged according to the volumetric weight of the items.

How will I know if an item in my order is unavailable?

If you have placed an order for a product that is later unavailable, our customer service team will inform you about the situation. You can either decide to order an alternative or cancel the order. 

How can I make changes to my order before or after confirmation?

You will be able to change/edit your order till the time your order is confirmed by our customer service team. You can also edit your order from my orders option. By clicking on edit button you can add/less your products. Once the order is confirmed, the order will be dispatched and no changes can be made to the order. 


My Account

Why should I become a member?

Become a member/ Create your account on QnE
 
What attracts you to create your own account on QnE?
 
Tired of planning your grocery every time when you need it? This fascinating feature will save your provided information and eradicate the hectic exercise of putting on information every time when you order.
You just need to login with your name and password and place your order right away. My favourite  tab option will be keeping the track record of all your previous purchases with QnE, it  will enable you to select your desired list of grocery. 
Save your valuable time, become a member.
QnE making your life easier and simple.
 
How do i become a member?
 
It�s easy to become a member of QnE, from the home page, click on the sign up option that will lead you to sign up page, fill the short form related to your information and submit that. you will be a member eventually. Another shortest and easy way to become a member is to click on the Facebook page tab given at the top right corner of every page, by clicking on our Facebook tab, it will be leading you on the page where you will be provided with sign up option just under the account log in tabs. clicking on the sign-up option will ask for the details put in by you. complete that up and submit. you will be a member.
Another shortest and easy way to become a member is to click on the facebook page tab given at the top right corner of the every page, by clicking on our Facebook tab, it will be leading you on the page where you will be provided with sign up option just under the account log in tabs. clicking on the sign up option will ask for the details put in by you. complete that up and submit. you will be a member.
 

Delivery Details

What are the days and timings for delivery?

We provide delivery in all seven days of the week. Our delivery time slots are as follows.

Monday - Sunday

10 am - 02 pm
11 am - 03 pm
03 pm - 08 pm
04 pm - 09 pm
 
 

You can select any of the above timeslot for the delivery of your order while checking out. The available of timeslot will depend upon the time of your order e.g. if you order before 10 am, you will see all four timeslots for the day, but if you order after 10 am you will see three timeslots for the day i.e. 2 pm - 4 pm, 4 pm - 6 pm and 6 pm - 8 pm and one timeslot for the next day i.e. 10 am - 12 pm.

 
If still any of the slots is not being shown, it means we are fully booked for that slot and will be able to deliver your groceries in the next available time slot.

What are the delivery charges?

Delivery charges are Rs 100 , However, for express delivery within 120 minutes Rs. 200 will be charged. For deliveries outside karachi, an additional amount will be charged according to the volumetric weight of the items

What about other hidden costs (sales taxes etc)?

There are no extra taxes or hidden costs. The prices mentioned on the website are the final prices.

What happens if you’re late?

We assure you that we will try our best to deliver on time. Trust us; we wouldn’t want you to be dissatisfied with our service. However, if we will be running late due to unavoidable circumstances like vehicle breakdown or traffic, our customer service team will get in touch with you.

What happens if I’m not available when you deliver?

We will be delivering your order according to the time slot you will select. However, if you�re unavailable we will reschedule the delivery. A fee of Rs. 50 will be charged for the second attempt of delivery. (For karachi only)

Can I change my delivery slot?

Yes, your delivery date and slot can be changed by contacting our customer service team on 021-38771611 or emailing us at customerservice@qne.com.pk. However, you can also edit your order by clicking on my orders option. Click on the edit button and select the first available time slot. If the order timing is changed once the order is dispatched, a fees of Rs. 50 will be added to the bill.

Who will deliver my order?

At QnE we have our own fleet of speedy delivery vans and friendly delivery representatives. We will pack your order with care and deliver it right to your doorstep with a smile.


Cancellations and Returns

How can I cancel my whole order?

To cancel any order please contact our customer service team on 021-38771611 or customerservice@qne.com.pk.

How can I cancel certain products from my order?

You have the option of cancelling items from your order till the time our customer service team doesn’t confirm the order. Go to my orders option. By clicking on the edit button you can add/less the products of your choice. Once the order is dispatched, the order can not be cancelled.

What should I do if an item that is delivered is defective (Broken, leaking or expired)?

You are requested to check all the products quality and quantity at the time of delivery to avoid any inconvenience. A claim of product quantity may not be entertained after the stock is delivered. . However, unopened products can be returned if found broken or expired within 3 days� time period This is to avoid misuse of the claim policy

What is the process for a refund in case of cancellation or return?

 

  • We love our customers but we won�t be able to return a product if it�s not up to standard from inside after opening. However, unopened products can be returned if found broken or expired.
  • Our Quality standards are very high but we won�t be able to return the products just because you don�t like it. However, unopened products with quality issue will be returned immediately or within 3 days
  • Fresh Products i.e. market place products like fruits and vegetables cannot be returned once ordered until there is a quality issue.
    •        

     

    How To Shop

    1.      Go to QnE.com.pk.

    2.      Find your products.

    3.      Add them to cart.

    4.      You can see your cart on the top right corner of the website.

    5.      You have the option to check out our offers/promotions.

    6.      Once you are done shopping, you can go to cart, verify your order and check out.

    7.      If you have a promo code, add it here.

    8.      You have the option to check out as a guest to save time.

    9.      Just enter your shipping address, delivery date and time, mode of payment and review your order.

    10.    Click place order and your grocery is done. That’s how simple it is!

    11.    You will receive a confirmation email and a phone call from our customer service department. Before such time you have the option to cancel or modify your order either online or by calling the customer service department. Once the order is confirm you will not be able to change your order.

    12.    You also have the option of tracking your order until it has been delivered to your home. We will be notifying you through out the order preparation process to keep you informed.

     

    Delivery Details

    What are the days and timings for delivery?

    We provide delivery in all seven days of the week. Our delivery time slots are as follows.

    Monday - Sunday

    10 am - 02 pm
    11 am - 03 pm
    03 pm - 08 pm
    04 pm - 09 pm
     
     

    You can select any of the above timeslot for the delivery of your order while checking out. The available of timeslot will depend upon the time of your order e.g. if you order before 10 am, you will see all four timeslots for the day, but if you order after 10 am you will see three timeslots for the day i.e. 2 pm - 4 pm, 4 pm - 6 pm and 6 pm - 8 pm and one timeslot for the next day i.e. 10 am - 12 pm.

     
    If still any of the slots is not being shown, it means we are fully booked for that slot and will be able to deliver your groceries in the next available time slot.

    What are the delivery charges?

    Delivery charges are Rs 100 , However, for express delivery within 120 minutes Rs. 200 will be charged. For deliveries outside karachi, an additional amount will be charged according to the volumetric weight of the items

    What about other hidden costs (sales taxes etc)?

    There are no extra taxes or hidden costs. The prices mentioned on the website are the final prices.

    What happens if you’re late?

    We assure you that we will try our best to deliver on time. Trust us; we wouldn’t want you to be dissatisfied with our service. However, if we will be running late due to unavoidable circumstances like vehicle breakdown or traffic, our customer service team will get in touch with you.

    What happens if I’m not available when you deliver?

    We will be delivering your order according to the time slot you will select. However, if you�re unavailable we will reschedule the delivery. A fee of Rs. 50 will be charged for the second attempt of delivery. (For karachi only)

    Can I change my delivery slot?

    Yes, your delivery date and slot can be changed by contacting our customer service team on 021-38771611 or emailing us at customerservice@qne.com.pk. However, you can also edit your order by clicking on my orders option. Click on the edit button and select the first available time slot. If the order timing is changed once the order is dispatched, a fees of Rs. 50 will be added to the bill.

    Who will deliver my order?

    At QnE we have our own fleet of speedy delivery vans and friendly delivery representatives. We will pack your order with care and deliver it right to your doorstep with a smile.

    Cancellations and Returns

    How can I cancel my whole order?

    To cancel any order please contact our customer service team on 021-38771611 or customerservice@qne.com.pk.

    How can I cancel certain products from my order?

    You have the option of cancelling items from your order till the time our customer service team doesn’t confirm the order. Go to my orders option. By clicking on the edit button you can add/less the products of your choice. Once the order is dispatched, the order can not be cancelled.

    What should I do if an item that is delivered is defective (Broken, leaking or expired)?

    You are requested to check all the products quality and quantity at the time of delivery to avoid any inconvenience. A claim of product quantity may not be entertained after the stock is delivered. . However, unopened products can be returned if found broken or expired within 3 days� time period This is to avoid misuse of the claim policy

    What is the process for a refund in case of cancellation or return?

     

  • We love our customers but we won�t be able to return a product if it�s not up to standard from inside after opening. However, unopened products can be returned if found broken or expired.
  • Our Quality standards are very high but we won�t be able to return the products just because you don�t like it. However, unopened products with quality issue will be returned immediately or within 3 days
  • Fresh Products i.e. market place products like fruits and vegetables cannot be returned once ordered until there is a quality issue.
    •        

     

    Payments

    How do I pay for my order?

    You have the option to pay cash at time of delivery, as we want you to be satisfied with the delivered products before you empty your pockets.

    How do I use my discount code/coupon?

    At the time of checkout, simply type in your coupon code in the space provided. Your bill will be automatically adjusted according to the discount you get through your coupon. Please note that if you use your coupon, no other discounts will be applicable. At one point in time you will be able to use only one promotional discount scheme.